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1.Locate
the 'Alt' and the 'Print Screen' Keys on your keyboard.
2.Press and hold the Alt key and then press the 'Print Screen'
key.
3.Open a Microsoft word document or any other graphical software.
4.Paste the screen shot into this window by right-clicking
on your mouse and selecting the 'paste' option.
5.Save your document and email it to help@rock103live.com
We recommend using
•Internet Explorer 7
We recommend using IE 7 - If you are using Internet Explorer
6 - Please click the link and upgrade
•Macromedia Flash Player
Please make sure you download and install the latest player
FREQUENTLY ASKED QUESTIONS ABOUT STREAMING
Question:
Your stream looks different and now I cannot seem to connect
?
Answer: We will be updating our streams to use the latest
Macromedia Flash Player. Please make sure you download and
install the latest player here.
Question:
I cannot seem to connect to your stream in my Windows Media
Player?
Answer: Now you can only connect to our streams from the websites
and not directly using your Windows Media Player program.
Question:
I want to stream your station over the Internet. But what
do I need?
Answer: To successfully stream you need a High-speed Internet
connection and the latest Macromedia Flash Player.
Question:
The player says it is connecting but never connects.
Answer: Sometimes we reach the maximum amount of listeners
on our main computers. Email us and we will have this number
increased for you.
Question:
The player says it is buffering frequently and interrupts
your live stream.
Answer: There are delays introduced by the congestion on the
Internet and sometimes by the speed of your Internet connection.
Unfortunately, there is not much that we can do to rectify
this problem. If you are on dial-up this may occur frequently.
Question:
The player says it is waiting and then never connects.
Answer: Close your browser, wait 5 minutes and then try re-connecting.
Sometimes we restart our streams and this causes the current
streams to go into a 'waiting' state.
Question:
Does your stream work on Windows, Mac and other platforms?
Answer: Yes. Our stream works on Windows, Macs and flavours
of Unix, however we only support it on Windows and the Mac
operating system.
Question:
I keep hearing the same thing over and over again?
Answer: One of our streaming servers may be experiencing some
technical difficulties. Please contact
us and we will have it fixed.
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